Our Service Policy
Founded in 2014 by Scott Lawson, Loutur Moving has built a strong reputation across the United States for reliable, professional relocation services. To ensure transparency and mutual understanding, we provide our customers with clear general terms and conditions outlining rights, responsibilities, and service standards for every move.
Our Commitment
At Loutur Moving, we believe that communication and professionalism are the foundation of every successful relocation. Our terms are designed to protect both our clients and our team, ensuring every move is completed safely, efficiently, and fairly.
Key Terms You Should Know
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Service Agreement. All services—including packing, loading, transportation, and storage—are confirmed through a written estimate and contract.
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Payments. Deposits and final balances must be paid as outlined in your service agreement before or upon delivery.
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Liability and Insurance. We handle your items with care. In case of damage, compensation is provided according to federal moving regulations. Additional coverage options are available.
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Cancellations and Rescheduling. Customers must inform us within the required notice period to avoid cancellation fees or rescheduling charges.
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Prohibited Items. Certain materials, such as flammables, perishables, or hazardous goods, cannot be transported for safety reasons.
Additional Guidelines
To keep your move organized and complication-free:
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Review all provided documentation carefully before signing.
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Confirm access at both pickup and delivery locations.
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Remove any restricted or personal items before moving day.
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Communicate any special handling requests in advance.
Moving with Confidence
By adhering to our General Terms and Conditions, both customers and the Loutur Moving team can work together efficiently and safely. Our goal is to provide a stress-free experience built on trust, professionalism, and respect—every mile of the journey.